FAQs

CONSULTATIONS

What happens in a typical consultation?

You speak, we listen. Then, we work together to resolve your presenting issue. Each consultation is purpose-driven and results-oriented. Most importantly, it is uniquely crafted and individualised to you. No matter how complex the issue, we focus on the heart of the matter, offering you maximum results in a minimum amount of time.

How long is a consultation?

Consultation with us will typically be for 60 minutes, however, it may range from 45 mins to 75 mins. From time to time, depending on the issue presented and your needs, the consultation may extend beyond 75 mins and in this case it will be counted as 2 sessions. You’ll be advised beforehand if we think that an extended session is required.

How often will our sessions be?

From our experience with past clients, we have found that the best results are obtained with fortnightly consultations (2 x consultations per month). We recommend that you enrol in The Success Blueprint Coaching Program (Minimum duration of 6 months) to get the most of your coaching experience.

We actively educate you on the natural laws of human behavior, their application to business and entrepreneurship while guiding you to resolve challenges or achieve key goals, empowering you with the knowledge to manage your emotions, master your mindset and develop your authentic success strategies.

Do you offer in-person consultations?  

We primarily operate via ZOOM or over the phone but offer in-person consultations at no extra charge when we you are located in Brisbane, or with conditions and fees to cover travel costs.

ZOOM

ZOOM is a High Definition video conferencing and desktop sharing software using cloud computing.

How do I use ZOOM?

We will email you a Calendar Invitation for your consultation with a ZOOM link. To join a scheduled meeting:

  1. You can click on the URL link that is in the description section of the calendar invitation or calendar reminder.
  2. You can copy the URL link and paste it into your browser’s address bar.
  3. When you click the link you’ll be prompted to download and run the zoom. A Zoomuslauncher.zip file will download. Simply click on the zip file and you can install the launcher. Once the host has started the meeting, the ZOOM meeting window will appear where you can join your audio and connect your video.
  4. Next , click on the green button “Join Audio Conference by Computer”. To connect the video, simply select the video camera icon in the bottom left hand corner of the ZOOM Meeting window and you’ll be ready for your consultation.

NOTE: If you are a visual person and prefer to see the steps to follow, please click here to watch a short video on how to join a scheduled ZOOM meeting.

Do I have to use the webcam?

It is at your discretion. ZOOM offers both video and audio-only meeting capabilities depending to respect your privacy.

Can you call me on the phone instead?

We offer consultations via the phone at no additional cost when you provide a landline number.

REGISTRATION & PAYMENT

How do I make payment?

If you are located in Australia, you may make payment via direct bank transfer. Payments via credit card using Stripe or PayPal incur an additional 3% surcharge.

If you are located outside of Australia, you may make payment via credit card using Stripe or PayPal. Please note that the 3% surcharge will also apply.

When do I make payment?

Payment is required in full to confirm your consultation or registration for a program. For The Success Blueprint™ Coaching Program, payment plan options are available. Please give us a call on 1300 120 442 or email us at info@masterytosuccess.com.au for further details.

Are your services tax-deductible?

If our sessions relate directly to your work or professional life you may be able to claim our sessions as a tax deductible expense. Please consult your accountant or tax advisor to ensure that you are meeting regulatory requirements if you do so.

CANCELLATION POLICY

What if I need to reschedule or cancel my consultation?

Reschedules and cancellations may be made via email or phone at least 48 hours prior to the scheduled time or you will be charged for the total time scheduled.

PRIVACY POLICY

We take your privacy seriously. From the first to final point of contact, all information you provide remains strictly confidential.